Learn About the Job
Customer Service
A role focused on enhancing customer satisfaction, particularly through post-purchase support
Main Responsibilities
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Customer Service/Support
Perform customer support after sales (repairs, product inspections, and responding to inquiries), as well as provide guidance primarily focused on product descriptions.
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Internal Operations / Back Office
Perform basic computer tasks such as compiling order and purchase data, administrative duties, and preparing documents.
Employee Interviews
Sales Position
"Partner Sales": Shaping the Future Together Through Unparalleled Product Knowledge and Deep Customer Understanding
Main Responsibilities
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Developing and Proposing MD and Sales Strategies
We conduct comprehensive research on the specialty stores we work with, examining them from multiple perspectives, including store characteristics, staff, regional characteristics, and customer demographics.
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Sell-Through Support
It doesn’t end with simply delivering the products. From training sessions for store staff to VMD (visual merchandising) proposals that convey the brand’s vision, and even event planning—we work side by side with our teams on the ground right up until the moment the products reach the end users.
Employee Interviews
Online Store (Operations Staff)
Responsible for all aspects of online store operations and sales promotion
Main Responsibilities
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Store Development
Product data entry, page creation, etc.
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Store Operations
Manage order processing (using NextEngine), handle customer inquiries (via messaging tools and phone), manage product procurement and inventory, distribute marketing content to attract customers using email newsletters and messaging tools, and plan and execute sales promotions such as sales and campaigns.
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Advertising and Promotion
We manage digital advertising campaigns and social media accounts (including content creation and analysis).
Employee Interviews
There are no interviews with relevant employees.
Product Planning and Operations Staff
Creating "systems that drive sales" to spread the true value of undiscovered products throughout Japan
Main Responsibilities
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Merchandising (MD), Supply and Demand Planning—Ordering
We select products from our global lineup that meet Japanese market needs and determine the optimal sizes, color options, and prices. From the user’s perspective, we forecast supply and demand by channel (company-owned stores, e-commerce, and wholesale) and plan our orders accordingly.
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Sales and Inventory Management
We combine data analysis with on-the-ground intuition to maximize product sales and plan our strategy through the end of the season.
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Marketing and Public Relations
I develop stories that showcase our products at their best and drive initiatives that resonate with users through social media, web content, and events. I passionately convey the appeal of our products to the media and brand ambassadors, and I’m also responsible for planning and managing trade shows and pop-up stores.
Employee Interviews
General Affairs and Human Resources
Supporting the entire organization—from creating a positive work environment to recruitment
Main Responsibilities
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General Affairs
Responsibilities include a wide range of tasks, such as maintaining a clean and organized office environment (tidying up and checking office supplies), organizing and filing documents, sorting mail, procuring and managing office supplies, arranging gifts for business partners, greeting visitors, and assisting with company events.
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Human Resources
We handle all tasks related to people and organizations, ranging from recruitment (applications, interviews, and follow-up with prospective hires) to the planning and administration of training programs, as well as labor management (attendance tracking and payroll processing) and support for performance evaluations.
Employee Interviews
There are no interviews with relevant employees.
Store Staff (Full-Time and Part-Time)
Responsible for a wide range of duties related to the operation of a sports and outdoor gear store
Main Responsibilities
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Customer Service / Store Display
Provide customer service and make sales at the store; listen to and analyze customer needs; and arrange and display merchandise.
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Store Operations / Back Office
Responsibilities include purchasing and managing inventory, planning and hosting events and seminars, planning and updating social media, managing attendance, and training new employees.
Accounting
Supporting management decision-making through assistance with the preparation of financial statements
Main Responsibilities
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Daily and Monthly Accounting Tasks
Perform daily journal entries, prepare trial balances, and manage accounts receivable and accounts payable, as well as prepare monthly financial statements and trial balances.
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Annual Financial Statements and Financial Accounting
We prepare documents for the annual financial statements (including assistance with preparing the balance sheet and income statement) and manage assets (including the full range of accounting procedures and ledger management for fixed assets).
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Tax and Compliance
We handle external matters, including tax filing support, responding to tax code revisions, and coordinating with auditors and tax authorities during audits and tax investigations.
